September 29, 2016

Regulation: A Good Case for Change (at last)

There are signs that policymakers may be prepared to adjust regulation and competition policy to foster telcos’ network investments. What does the new regulatory climate mean for telcos’ strategy? 

We investigate in our new report.

This report is part of our Executive Briefing Service and Dealing with Disruption Stream and you can read an excerpt here.

For more information on any of our services, please email contact@telco2.net or call +44 207 247 5003.

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September 22, 2016

5G: How Will It Play Out?

We’ve published a new report: 5G: How Will It Play Out?.

There’s a lot at stake in 5G, and many players are understandably pushing their own views and strategies hard. Our latest analysis summarises the story so far, the barriers, players and timelines, and how we see it playing out. 

This report is part of our Executive Briefing Service and Future of the Networks Stream and you can read an excerpt here.

For more information on any of our services, please email contact@telco2.net or call +44 207 247 5003.

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September 15, 2016

Digital Health: How Can Telcos Compete with Google, Apple and Microsoft?

We’ve published a new report: Digital Health: How Can Telcos Compete with Google, Apple and Microsoft?.

Digital solutions supporting consumer health and wellness are proliferating, driven by the take-up of wearables and a growing supply of data from consumers, advertisers, insurers and healthcare providers. In this report we explore the ecosystem, and discuss the key players and opportunities, the likeliest areas for disruption, and the potential opportunities for telcos, as well as presenting case studies of the digital health strategies of Google, Apple and Microsoft.

This report is part of the Dealing With Disruption Stream and you can read an excerpt of the report here.

For more information on any of our services, please email contact@telco2.net or call +44 207 247 5003.

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September 8, 2016

SDN / NFV: Early Telco Leaders in the Enterprise Market

Which operators are leading in the race to deploy disruptive propositions based on NFV and SDN, and what are they doing?

Our latest report explores these questions. You can read it here.

This report is part of our Enterprise Cloud & ICT stream. 

For more information on any of our services, please email contact@telco2.net or call +44 207 247 5003.

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August 30, 2016

Apple, Regs, 5G, FTTH, Content, Cloud: Telco 2.0 News Review

Apple’s €13bn tax bill; HomeKit as standard; “$1m Dissident” iPhone defies UAE; China ASPs; iRules

The EU inquiry into Apple’s tax affairs is in, and it’s pretty stern news for Apple; the EU wants it to repay €13bn in back tax.

Continue reading "Apple, Regs, 5G, FTTH, Content, Cloud: Telco 2.0 News Review" »

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August 25, 2016

Seven Tough CEO Questions - Telco 2.0 Update

We’ve published a new research paper: Seven Tough CEO Questions - Telco 2.0 Update. We’ve identified seven questions that are fundamental to telcos’ forward success, and compiled some of our recent research that helps address them.

This report is part of the Executive Briefing Service and you can read an excerpt of the report here.

For more information on any of our services, please email contact@telco2.net or call +44 207 247 5003

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August 22, 2016

Cisco, AT&T, DTAG, 5G, Intel, ARM: Telco 2.0 News Review

Cisco pivots to SDN, slashes jobs; AT&T claims big CAPEX savings; OpenFlow controllers, rated! DTAG strategy, Q2s

Cisco is urgently shifting its focus from big-iron routers to virtualised networking. This is a historic decision for the company more associated than any other with the very concept of an Internet router. According to CEO Chuck Robbins, this is because major customers are demanding it, notably AT&T. This comes after a mixed Q2 - overall revenue was up 2%, not least because of a strong performance from security products, but this masked a multitude of sins, as NGN routers were down 6% due to much lower spending from service providers. As a result, the company is laying off 5,500 employees, 7% of the workforce.

Continue reading "Cisco, AT&T, DTAG, 5G, Intel, ARM: Telco 2.0 News Review" »

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August 18, 2016

The STL Partners Digital Investment Database: August 2016 Update

STL Partners published the inaugural version of our Digital Investment Database in early July, and we’ve now issued our first update, including a brief overview of Softbank’s acquisition of ARM and Verizon’s purchases of Yahoo! and Fleetmatics.

You can take a look here.

The database can be downloaded in full by members of our Telco 2.0 Transformation Stream.

For more information on any of our services, please email contact@telco2.net or call +44 207 247 5003.

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August 11, 2016

Innovation Leaders: A Surprisingly Successful Telco API Programme

In our latest report, we explore how Dialog Axiata in Sri Lanka has developed a fast growing API platform that engages developers significantly more than plays by big telcos like AT&T, Orange and Vodafone relative to its scale. How has it achieved this and driven monetisation, innovation and efficiency within the company? And what is next?

Read our analysis here.

This report is part of our Executive Briefing Service and Telco 2.0 Transformation Stream.

For more information on any of our services, please email contact@telco2.net or call +44 207 247 5003.

Dialog Axiata has steadily increased the number of API calls (indexed)

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August 8, 2016

Comcast, IBM, AWS, Google, MTN: Telco 2.0 News Review

Comcast 1Gbps “coast to coast”; Centurylink, Frontier respond; Liberty Global, BT, KDDI, KT Q2s

Comcast’s CTO says they’re going to have gigabit cable “coast to coast” in the next 12 months, while their set-top box vendors are saying they expect a big ramp-up of sales early next year. Meanwhile, WOW, Cox, and Mediacom are hinting at something similar. DSL operators have little choice but to respond by building out something comparable.

Continue reading "Comcast, IBM, AWS, Google, MTN: Telco 2.0 News Review" »

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August 5, 2016

How effective is your omni-channel strategy?

Participate in the telco digital engagement benchmarking study here.

In a climate of Black Friday shopping, online exclusives and digital retail giants like Amazon and Asos flourishing, the need for telcos to compete in the online world has never been clearer. Customers are engaging with telcos through digital channels more and more, as social media and search engines overtake print and television as the most effective way of reaching customers. In a 2015 ‘point of view’ report Deloitte stated that 45% of smartphones owners were making purchases using a mobile device every month, and in addition complaints and queries are increasingly being made online rather than in person or via the phone. This shift in the market highlights how important customers’ digital engagement and satisfaction is, as more and more customers are assessing companies’ services through their digital brand experiences.

Creating a seamless, intuitive and trusted digital experience should be at the forefront of all telecom business models, such as through innovations in omni-channel strategies. An omni-channel approach, i.e. integrating online and bricks & mortar customer experiences, can help improve the effectiveness of telecoms’ marketing into a more sophisticated ‘single-view’ picture of their customers allows for better targeting of their wants and needs. This will help reduce churn and increase ARPU.

An omni-channel focus will also bring increased conversion rates and reduce cart abandonment through a larger availability of convenient online shopping options and secure payment solutions. This can help improve customer satisfaction, retention and loyalty. Not only will omni-channel solutions increase revenue in these ways and more, it will also save companies money, through, for example, reduced time spent on resolving customer service issues. There should be no need for customers to repeat simple information or be passed around to different areas of the company as a clear and unified picture should be available rather than customer data remaining stuck in specific siloes. The need to develop omni-channel solutions should be clear, and many telco companies are some way to providing this seamless picture to their customers.

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STL Partners has created a Digital Engagement Benchmarking Tool which can assess your operator’s performance in digital maturity, and highlight areas where omni-channel development would be beneficial. A free, customised report will be produced, which tests your company against industry competition and ‘best-in-class’ performers outside telecoms, the metrics covering digital sales & marketing, digital customer experience and omni-channel strategy. The report will be sent to you by the end of August; all responses will need to be completed by 12th August. If this is something you would be interested in, complete our 5-10 minute survey now. All information submitted will be treated as strictly confidential and your operator (or its data) will not be identified in any reports to send other participants in this study, or other third parties. 

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August 4, 2016

Telco NFV & SDN Deployment Strategies: Six Emerging Segments

In our latest report, we explore in detail how thirteen leading operators are addressing NFV and SDN. By exploring each management team’s vision for the technology and the current implementation activities, we have been able to identify six segments - from dynamic ‘NFV Business Model Transformation Pioneers’ to more prosaic ‘Utilitarian Adopters’. The report also outlines three major ‘best-practice’ recommendations for other players.

Read the analysis here.

This report is part of our Telco 2.0 Transformation and Future of the Network Streams.

For more information on any of our services, please email contact@telco2.net or call +44 207 247 5003.

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August 1, 2016

Q2 Special: Telco 2.0 News Review

Softbank x ARM; Apple, Samsung, and Huawei Q2s; Q2 shipments

Softbank astonished the world last week by buying ARM Holdings, the British chip designers behind 95% of the world’s mobile devices, for $32bn in raw cash. That’s “offer you can’t refuse” territory, especially as ARM is typical of successful tech companies in that its employees own a lot of the company’s shares, and the deal instantly makes millionaires of quite a few of them.

Continue reading "Q2 Special: Telco 2.0 News Review" »

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July 21, 2016

Net Neutrality 2021: IoT, NFV and 5G ready?

We’ve just published “Net Neutrality 2021: IoT, NFV and 5G ready?

This report explores how Net Neutrality legislation has evolved significantly, looking at the general shape and specifics in the EU, US, India, Brazil and other territories. In general telcos can differentiate some aspects of broadband access with pricing or “specialized services”, but Internet app-blocking or paid-priority are disallowed. While legal challenges are ongoing, the way ahead seems much clearer, and we explore how telcos should focus on and enable interesting non-Internet connectivity opportunities around 5G, NFV and IoT.

Read our analysis here.

This report is part of our Telco 2.0 Future of the Network Stream.

For more information on any of our services, please email contact@telco2.net or call +44 207 247 5003.

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July 19, 2016

Telco Digital Customer Engagement Benchmark

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Customers are more educated, more empowered and have more options available to them than ever before. They are also engaging with companies through more channels than previously, as social media and search engines overtake print and television as the most effective way of reaching out to customers. In a 2015 ‘point of view’ report Deloitte stated that 45% of smartphones owners were making purchases using a mobile device every month, and in addition complaints and queries are increasingly being made online rather than in person or via the phone. This shift in the market highlights how important customers’ digital engagement and satisfaction is, as more and more customers are assessing companies’ services through their digital brand experiences.

Creating a seamless, intuitive and trusted digital experience should be at the forefront of all telecom business models, such as through innovations in omni-channel strategies. An omni-channel approach, i.e. integrating online and bricks and mortar customer experiences, can help improve the effectiveness of telecoms’ marketing as a more sophisticated ‘single-view’ picture of their customers allows for better targeting of their wants and needs. This will help reduce churn and increase ARPU.

An omni-channel focus will also bring increased conversion rates and reduce cart abandonment through a larger availability of convenient online shopping options and secure payment solutions. This can help improve customer satisfaction, retention and loyalty. Not only will omni-channel solutions increase revenue in these ways and more, it will also save companies money, through, for example, reduced time spent on resolving customer service issues. There should be no need for customers to repeat simple information or be passed around to different areas of the company as a clear and unified picture should be available rather than customer data remaining stuck in specific siloes. The need to develop omni-channel solutions should be clear, and many telco companies are some way to providing this seamless picture to their customers.

STL Partners has created a Digital Engagement Benchmarking Tool which can assess your operator’s performance in digital maturity, and highlight areas where omni-channel development would be beneficial. A free, bespoke report will be created which benchmarks your company against industry competition and ‘best-in-class’ performers outside telecoms, the metrics covering digital sales and marketing, digital customer experience and omni-channel strategy. The report will be sent to you by the end of August. If this is something you would be interested in, complete our 5-10 minute survey now. All information submitted will be treated as strictly confidential and your operator (or its data) will not be identified in any reports to send other participants in this study, or other third parties. 

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Telco 2.0 Strategy Report Out Now: Telco Strategy in the Cloud

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