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Lag Kills! How App Latency Wrecks Customer Experience

We’ve just published a new research paper ‘Lag Kills! How App Latency Wrecks Customer Experience’Customer experience is fast becoming the new mantra for operators across the globe.  But while improvements are being made in broadband speeds, customer experience and so forth, app latency and errors have largely gone ignored. This is despite the fact that both are important drivers of customer experience and of app developer profitability. Find out the relationship between latency and app errors and our analysis of those operators that are performing well and those that are ‘lagging’ behind.  

The report is part of the Executive Briefing Service and you can read an excerpt of the report here.

For more information on any of our services, please email contact@telco2.net or call +44 207 247 5003.

Extract chart from the report:
Latency and Errors 2.jpg
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