We’ve just published a new research paper ‘Building
Digital Trust: A Model for Telcos to Succeed in Commerce’. Digital commerce continues to be held back by the lack of straightforward and consistent mechanisms for consumers to authenticate and identify themselves, share information and complete transactions with merchants. Telcos could address this fragmentation by creating a single framework through which individuals could interact with merchants, content companies and other service providers. Such a move would shore up telcos’ relevance and could ultimately increase their revenues. We show how, and review case studies from Deutsche Telekom (DTAG), Vodafone and KDDI.

The report is part of the Executive Briefing Service and Dealing with Disruption Stream and can be accessed here.

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Extract chart from the report: