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The Mobile Network Customer Experience Index (MobiNEX)

We’ve published “MobiNEX: The Mobile Network Customer Experience Index, Q4 2015”.

For the first time, STL Partners quantifies the customer ‘app experience’ on twenty-seven mobile networks in seven countries (Canada, France, Germany, Italy, Spain, UK, USA). MobiNEX - The Mobile Network Experience Index - benchmarks mobile operators’ network speed and reliability by measuring download speed; average latency; error rate and latency consistency. It’s based on billions of real customer data points provided by our partners Apteligent. Congratulations to the top three performers - Bouygues, Free and Orange (all in France), plus there are some real surprises in the results, most notably how despite high 4G penetration, the US players are not among the leaders.

This report is part of the Telco 2.0 Executive Briefing Service and you can read an extract here.

For more information on any of our services, please email contact@telco2.net or call +44 207 247 5003.

mobinex 4q15 fig 1.png

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