April 15, 2009

Case Study: Lessons from the Shipping industry

We’ve quite frequently referred to shipping containers and containerisation on this blog as a useful parallel to trends in the telco industry, especially the importance of big-scale IT, personalised and integrated logistics services, the relative weakness of systems based on deep packet inspection, and the vital importance of standards. If you’re a recent reader, you might not know why we care so much; so below is a case study originally published in our Future Broadband Business Models report.

In 1956, the first all-container ship, Ideal-X, sailed from Newark to Houston. In 1956, containers weren’t actually new technology; in fact they made a distinctly slow start. In the 1920s, the London, Midland, and Scottish Railway already had thousands of containers, as did SNCF, the New York Central, and several other major railways. There was even an international trade association, the Container Bureau, trying to promote their use. And the US Army was shipping soldiers’ personal effects and equipment around the world in small Conex boxes. But take-off had to wait for Sea-Land and the pioneering voyage of the Ideal-X

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January 7, 2008

Ring! Ring! Hot News, 7th January 2008

BT strikes in the set-top box market; they’re the first to ship Xbox360 consoles as IPTV endpoints. And there’s more; BT Vision gets an “on-screen magazine” based on the same single platform. We’ve often said that the fixed-line world doesn’t get user equipment, and that this creates interesting opportunities; BT has just leapt right on it. See our case study on Iliad’s Freebox in the Broadband Business Models report.

PS: we’re trying out a new format for Ring! Ring!…

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December 14, 2007

Telecom TV coverage of last Telco 2.0 event

Below is some Telecom TV coverage of the last Telco 2.0 event. More videos of interviews, presentations and panels can be found here. Due to some on-site technical hitches the coverage unfortunately missed out some of the key elements of the event. But we’re delighted to be deepening our relationship with Telecom TV in the build up to the next Executive Brainstorm in April where we’re introducing a whole host of new features and formats!

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November 7, 2007

VoiceSage and the business of…business

One of the most interesting companies that took part in October’s Telco 2.0 Executive Brainstorm is VoiceSage, a small Irish firm that develops innovative enterprise applications using telco services. This was a major theme of the event - if you want MySpace for monkeys on LG Prada phones, or the nth twist on music downloads, you’ll be fine asking Vodafone or Sprint, but if you ask anyone who gets Telco 2.0, they’re probably working on something for business users.

There is a very good reason for this; compared to telecoms, most of the trades that conventional wisdom thinks will provide growth and margin in the future are tiny. Telcos could completely crush the ad business - eat every ad agency in the world - and notice only a minor blip in their revenues. The telecoms industry could take over Hollywood and barely feel the bump, like some grey-suited monster lumbering over the Los Angeles canyons. For an encore, they could crush their way up the coast to San Francisco and eat the computer game industry. And it still might not be enough.

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November 2, 2007

Making Telco Events More Productive

We’ve been planning the next Telco 2.0 event (15-17 April 2008, London). We want to continually improve and develop it. The feedback and ideas we’ve been getting this week from our alumni have been tremendous. Thanks.

The best idea so far comes from Ivan MacDonald, CEO of mySay , who suggests the appoach below to liven up our panels. “Come on boffins, how can we deal with the Over The Top players…?!!”

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October 29, 2007

New Ideas for Incremental Muni-Fibre and Metro-Fibre

We continue to be fascinated by the presentation by Roy Gradwell, Director of Connected Real Estate Ltd, at the Telco 2.0 Digital Cities session. We think the ideas he floated deserve a much wider audience. He presented a new option for financing network build-outs, different from existing vertically integrated models (e.g. Verizon FiOS) or Muni/open models (e.g. Amsterdam’s Citynet).

What interests us most is that it provides a practical framework for realising Malcolm Matson’s open access vision of the future, where networks are funded and owned by long-term low-risk investors and any service provider can ride on top. This is called an OPLAN (Open Public Local Access Network), and implies both the end-user access and metro backhaul are part of the same open network. It’s an intellectually attractive proposition. The trouble is finding the route from “here” to “there”.

Some of the biggest problems with municipal fibre deployments are down to the fact that it’s a big, expensive, monolithic project. The up-front cost is hefty, and its repayment means you have to be very sure there will be enough demand to pay it back. It’s difficult to trial the idea of muni-fibre (or any other kind of metro-fibre rollout) without making a huge investment and therefore taking a big risk. This is the “anchor tenant” problem Dave Hughes, Director of BT’s Wireless Broadband division, mentioned during the session. Other speakers noted how hard it was to co-ordinate the purchase of connectivity across multiple public services given their varying contract commitments and buying cycles.

Plus, if you’re the city government, you can run into problems in the courts - in some places you might get sued by an incumbent telco, and in the European Union quite a few cities have run into trouble with the legislation on state aid to industry.

On the other hand, as Roy points out, for enterprise and government users the bottleneck is between the LAN and the WAN; and in the UK, there’s been hardly any metropolitan area network investment since the end of the cable boom in 1996.

The principle doesn’t need too much stretching to cover residential users either - after all, there’s not much difference between a LAN-wired office block, a LAN-wired factory, or a LAN-wired block of flats from this point of view, and getting fibre reasonably close to the home is the precondition of fibre-to-the-X, VDSL, WiMAX, and the like.

Nobody wants to build a metro backhaul network without access network customers; but nobody wants to build an access network without a plentiful supply of cheap metro backhaul. And few are willing to risk doing both. So, what is to be done?

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October 18, 2007

BT Wireless@Telco 2.0; Getting away from “Why-Fi”

On the Digital Cities track at Telco 2.0 today, Dave Hughes, BT’s boss of wireless access networks, was talking about
the importance of pragmatism and the difficulties metro-WLANs face in cities that don’t have an American grid plan.

It’s well known that there have been a succession of metro-WLAN deployments that have gone bad; the sector’s icon, the Google-championed San Francisco deployment, is currently stalled after EarthLink pulled out. And Hughes offered a quick review of dozens of press reports on failed projects. Typically, they launch in a burst of hacker idealism and city-booster hype, but soon discover that radio engineering is actually quite hard, a point IT people seem to have to learn the hard way.

But there’s worse; what about the economics?

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October 17, 2007

What will those 40Gbits Grannies download?

One of the less-discussed points about the joy of muni-fibre, and for that matter commercial FTTH, is what happens in the next hop. At the moment, the last mile is the slowest hop, in terms of data rate. The backbone is usually considered to be OK, thanks to the dark fibre phenomenon, technical improvements such as DWDM, and the fact it’s easier to lay more fibre in one dig next to the highway than ten thousand digs in the city centre. Especially in L2TP/bitstream markets, the sector from the aggregation point to the ISP’s gateway router is more of a problem, but this is usually a matter of ex-incumbent pricing rather than a real shortage.

But if the access network gets replaced by fibre, what then? ISP engineers deal daily in interconnects up to Gigabit Ethernet, but if 40Gbits Granny’s in town, there’s going to be a quantum leap in demand at the next hop after the fibre access ring. In fact, it’s worse than that; Granny is a special case, but a town’s worth of 100Mbits/s Mums means you’ll rapidly reach genuinely huge demands on the pipe out to the backbone. For that matter, you wouldn’t need that many to strain your friendly local IX.

That’s the sort of thing you have to think about when you’re sitting next to Ad Ketelaars of Eindhoven’s munifibre deployment, while Chris Schoettle of Akamai is presenting. Shoettle, unsurprisingly, thinks CDNs are great, and so do we; but there’s better than that. He makes an important point about distance and speed - quite simply, going from less than 100 to 500-1000 miles’ worth of speed-of-light latency means that a file you could be pulling down at 44Mbits/s (if you have fibre) instead arrives around 4Mbits/s. If you’re constrained by the local loop, you’re unlikely to notice the difference; once the speeds go up, though, you certainly will.

No wonder, then, that Eindhoven is keen to get not just CDN capacity in their backyard, but another IX somewhere in southern Holland or Belgium to take some of the load off AMS-IX. Screaming-fast local loops will force us to invest in content-delivery networking and related problems.

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Empowering the User through CDRs

CDRs - Call Detail Records, the database entities that permit telcos to bill their users - are getting a bad press at the moment with the latest revelations about US networks’ willingness to let the NSA dig through their databases without getting warrants or accepting any other quaint legal restrictions.

But at Telco 2.0 yesterday, we heard how CDRs might actually empower the users in a Telco 2.0 future. Keith Wallington of mobile SIP insurgents Truphone suggested that “in the future, this will be bigger than mobile number portability”. Wallington proposed the ability to have calls routed intelligently depending on your preferences and the patterns of use revealed by network data. And this brings us right to his point.

If all your contextual services depend on the contrail of signalling data you leave behind in the operator network, the ability to take that information with you when you churn is going to be crucial. Perhaps we need a right to claim our data; however, the really important point is as always the practical implementation of such a thing, just as it was with number portability.

So, of course, are the legal and privacy problems; the incentives for the operator to implement a platform for interesting contextual services are all about the clever things the operator could do with the data, but the strongest protections for user privacy essentially rule this out. If the user data, for example, was encrypted with a key the user controlled, the user could grant access to it for each service they wanted. But the operators will insist on being able to analyse the data themselves; or they probably won’t do it.

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Red Hat@Telco 2.0; Re-Engineering Telco Infrastructure

Telco 2.0 Comment: We’re delighted to have the people from Red Hat’s telco business at Telco 2.0. Ivelin Ivanov, their director of product development, agreed to do a guest post for us about telcos and their JBoss Java-based comms platform; it’s like a really tiny SDP that fits into products like IP-PBXs. In fact, when Ivelin demonstrated it, it turned out it was running on his laptop. If that isn’t cool, I don’t know what is.
Who would think a few years ago that the telco industry would ever reach a pace of innovation comparable to the web world? Well, it happened. Most still wouldn’t agree, but maybe pointing out a few facts will help.

Earlier this year the web thought leaders launched amazing new online tools for web mashups - Yahoo Pipes, Microsoft Popfly and Google Mashup Editor. They took over the web developers community by storm and changed the way applications are written and deployed. A new computing environment emerged.

A series of posts followed in the telco blogosphere, proposing interesting ideas for telco mashups. Some good examples came up during the O’Reilly Emerging Telephony Conference (ETel).

It was magical for me to find out that a tier one carrier was tuned in and listening to all the cool talk in town. Not only listening but also acting on it. Last week I was presented with early access account to an online service exposing telco services in a way easily consumable by mashups. Hopefully the service will reach general availability shortly and I will be able to post more about my experience with it while creating converged online services.

While there is a lot being said about creating mashups, it is less clear how one can create services that can be converged via mashups. Recently Telco 2.0 wrote about evolving telco platforms. The article argued that while Level 1 and 2 platforms are feasible and will evolve, Level 3 platforms have no future.

We would like to challenge the latter statement. L3 platforms are proven to work well in the enterprise middleware market and are starting to take off in the telco middleware space as well. At least open source L3 platforms are.

Yesterday, on the Telco 2.0 Product and Partnership Innovation track, I demonstrated a DVD Online Store service, which will show convergence of several middleware technologies - web, SOA, process management, and call control running on an integrated Level 3 service delivery platform.

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September 6, 2007

Rave Wireless at the Digital Youth Summit

This year’s Telco 2.0 Executive Brainstorm is rushing up at us with telco-shattering force again, and that means it’s also soon going to be time for a ‘Summit’ session focused on the ‘Digital Youth’ market. Pushing on the debate from the last session in March, we’ve invited some interesting people to tackle in more detail the paradox of a market segment that’s neophilic and increasingly rich (in mature markets at least), but is also dramatically turned off by obvious efforts to appeal to it. For example, there’s Raju Rishi, COO and co-founder of US-based company Rave Wireless.

Rave gets around the paradox by primarily doing business with universities and schools, not with the youths themselves; essentially it’s a MVNE (Mobile Virtual Network Enabler) that creates micro-MVNOs for these institutions, buying bulk capacity from whichever carrier suits. The carrier gets a targeted marketing effort to shift bits, and the institution doesn’t just make a turn on the deal, but also gets to chuck out its desk phones without needing to buy a ton of SIP or UMA devices and a huge LAN upgrade. You can do that when you are your own telco.

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August 15, 2007

21C Global Summit at Blenheim Palace

The Telco 2.0 team will be supporting the second 21C Global Summit on the 12 & 13th of September taking place in the spectacular setting of Blenheim Palace, near Oxford in the UK. The Summit was founded originally by BT but is now an independent event. It gained a reputation last year for open and honest (if not fierce) debate between senior executives from around the world in the media, telecommunications and IT industries.

This year the Global Summit includes speakers like Scott McNealy (Founder and Chairman of Sun Microsystems), Peter Covell, the COO of Vimpelcom in Russia, Cory McAbee (award winning film director, actor & musician on content creation), Peter Cochrane ( columnist and former BT Chief Scientist), Valiero Zingarelli (CEO of Babelgum IPTV and one of the founders of Italy’s Fastweb), Bill Gajda (Chief Marketing Officer of the GSM Association) and many more. Also included will be several web 2.0 companies including, Jaiku and Jarman. Telco 2.0 will be moderating some of the sessions.

Attendance at the Summit is by invitation only and limited to just 180 guests only. It includes a spectacular gala dinner in the Great Hall at Blenheim, two nights accommodation at one of the best hotels in Oxford as well as the welcome reception at the Bodlean, Oxford University (the hospital ward from Harry Potter films for film buffs). To request an invite visit here.

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June 14, 2007

3rd Telco 2.0 Executive Brainstorm - 16-18 October, London

Following our last post on the topic, we’re delighted to give our blog readers first viewing of the site for the October Telco 2.0 ‘Executive Brainstorm’, here.

You’ll hopefully see that we’ve worked long and hard on trying to put together something of real value to those trying to make a difference in the Telecoms, Media and Technology sector. So, far we’ve been rewarded with a flood of companies contacting us about sponsoring (that’s good, because it costs a very large sum to put on the event), but equally pleasing has been the interest from senior industry figures to act as ‘stimulus presenters’ to the brainstorming:

For example, from our favourite UK ‘Telco 2.0-compliant’ company (why? see here, here, and here, with a caveat here), we’re delighted to confirm Steve Robertson, CEO of BT Openreach who’ll speak in the plenary session about the liberating effect of structural separation on business model innovation. Openreach is one of the most important stories in global telecom today.

JP Rangaswami, CIO and President of BT Global Services, is one of the most interesting people in telecoms and IT today (your brain fizzes for hours after you’ve met him). He’ll be stimulating our Digital Youth Summit. Why? Read his comments about Facebook on his blog.

Kip Meek, previously Chair of the European Regulators Group and now supporting the Broadband Stakeholder Group, is trying to wake up government to the real threats and opportunities from the rapidly converging broadband value chain. He’ll be supporting the Digital Cities Summit and the Plenary.

From across the pond, Bill Gajda, Chief Commercial Officer at the GSM Association, and a force of nature for shaking up the (still complacent) mobile industry, will be helping with the Digital Advertising and Marketing Summit.

You’ll see from the speaker invitee longlist that there will be plenty of other international stimulators. We’ll give you a preview of them on this blog as they are confirmed over the coming weeks and months.

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May 22, 2007

Telco 2.0 October 2007 Event - Agenda

Here is a preview of the agenda for the next Telco 2.0 Industry Brainstorm, 16-18 October 2007, in London (near Tower Bridge). I’m delighted to announce that since the last event in March we’ve deepened our research and education partnership with the GSM Association and created a new partnership with the Broadband Stakeholder Group (an important UK policy support group with strong relationships with the European Commission and leading players in the European broadband value chain).

This chart shows the event agenda at a high level, and below it are some more details of the focus and format. The event site will be up soon (the March 2007 event site is here for those new to Telco 2.0).
Telco2BrainstormOct07AgendaSummaryFinal.png We’ve spent a lot of time processing the tremendous amount of feedback from participants at the last event. We think the October event will a.) push forward the debate in the key areas of the Telco-Media-Technology sector, and b.) help participants take home more practical ideas to improve what they’re currently doing. In summary, people told us this:

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May 4, 2007

World-Class Stimulators Wanted…

The draft agenda for the 3rd Telco 2.0 Industry Brainstorm (16-19 October, London) will be released on the blog next week. We are currently collecting recommendations for world-class stimulus speakers. We will be covering the topics listed below. We will follow our normal ‘Mindshare’ interactive format (with significant enhancements based on feedback from the market), aiming to push forward the debates from the March event to the next stage. The overall theme will be: ‘Business Model Innovation in the Broadband Value Chain’.

1.) Plenary: Attracting Investment, Disrupting Old Models, Overcoming the ‘Broadband Incentive Problem’, Creating Sustainable Portfolio, Managing Change.
2.) Parallel Workstreams (End-User Markets):
- Digital Youth (trends, case studies, technology, sources of value)
- Digital Home (trends, case studies, technology, sources of value)
- Digital Cities (Access, Applications, Finance, Regulation)
3.) Special Depth Workshops:
- Telcos Role in the Advertising and Marketing Services Value Chain (creating a scaleable industry platform).
- Product Innovation 2.0 (Improving End-user Understanding and Reducing Time-To-Market)
- Technology: Leveraging Customer Data, Open APIs for SDPs.

(They’ll be a demo area for start-ups and new innovative solutions too.)

In the next 2 months we will be inviting senior speakers from across the Telco, Media, Technology (and other) sectors to stimulate the debates with specially prepared presentations.

The criteria for their selection: 1.) They have cutting-edge experience/expertise in ‘Telco 2.0’ concepts, 2.) they are prepared to create new content for the event, 3.) they are world-class presenters/panellists.

Note: We have a small number of places for vendors to formally speak, but we reserve the majority of those for our sponsor organisations (who’s speakers have to match the same criteria as the rest).

If you know someone who meets the criteria and would like to recommend them to us, please drop us an email at: If they’re selected and agree to come, we’ll give you a 10% discount to the event.

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April 19, 2007

Telco 2.0 Event: Nice TV Coverage

A very nice feature on the Telco 2.0 event by Telecom TV here. You can click to view it here.


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April 16, 2007

Telco 2.0 event: Business Model Map Q&A

At the Telco 2.0 event we presented our Business Model Map. Rashly I promised to answer all of the questions from the 250-odd participants. Given the quality of the questions, we’re reproducing some of them here to help clarify the map and its implications.

You can read the background to our Telco 2.0 Business Model Map in the following four-part article series: Introduction, The axes of the map, The business models, and The consequences.

In a nutshell:

  • Network operators are delivery/distribution businesses: they deliver valuable bits from A to B.
  • There are many ways of delivering those bits. For example, a video could be sent on a DVD, via IPTV, a peer-to-peer download, streamed from a content delivery cache, etc.
  • The map documents these distribution channels for valuable bits. Which ones are you as a telco going to invest in?
  • Each one is assessed on two criteria: does payment automatically flow between connectivity and the content/service (“commercial integration”), and is the delivery network hard-wired to that particular media delivery, or general purpose (“technical integration”).

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April 10, 2007

Telco 2.0 event: Technology Insiders’ Workshop summary

Most of the Telco 2.0 event is aimed at folk from the commercial side of the business. But we also run a workstream for senior technologists who are increasingly looked upon by the business to help provide strategic direction and product ideation. The world of IP offers fewer natural boundaries than that of traditional telephony, and many of those employees most plugged into Internet culture won’t sit in marketing, business development or product management. So the second of our event summaries is from the Technology Insiders’ Workshop on the third day.

Our kick-off presenter was Steve Devo, the lead architect of Vodafone’s global web services platform initiative. In a way I wish Steve had been given the opportunity to present to the 250 people from the commercial side on day one of the event. We’ve been talking about partnering and platforms for a long time; to Steve this is the everyday reality of doing business in the future.

His core themes were:

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April 6, 2007

Telecom TV coverage of Telco 2.0 brainstorm

A big thank you to our friends at Telecom TV for nice coverage of last week’s Telco 2.0 brainstorm, here.

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March 30, 2007

Data Exhaust from Telco 2.0 Brainstorm

The Telco 2.0 team would like to extend a very big thank you to all the 250+ people who took part in the Industry Brainstorm this week. We have just had the raw verbatim output back from our interactive system and there is a huge mass of data to process - new ideas, questions, issues, votes, etc, etc. Over 150 pages of ‘User Generated Content’ collected via a form of ‘Social Networking’. We’re living the dream…

The presentations and the verbatim brainstorm output will be available to the participants in the next few weeks (we’ll tell you when). We’ll post summaries and additional analysis on this blog too.

We will also be doing some intensive follow up with the participants so we can make the next event (16-18 October, London) even better. We already ready have LOTS of ideas, but want to get your input.

We’re taking a few days off now to recover …

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February 22, 2007

Telco 2.0 Industry Brainstorm - How the Interactivity Works

We’re overwhelmed by the interest in the next Telco 2.0 Industry Brainstorm on 27-29 March in London. We tested the market a year ago with a 30 person workshop, and after growing to 220 people in October 06 the event has now grown tenfold to fill out our capacity of 300 people. (Next event is end of October 07 if you can’t make March).

People seem to like a.) the laser focus on the cutting-edge strategic issues, b.) the structured facilitation by STL Partners’ Telco 2.0 experts, and…c.) the application of our ‘Mindshare’ interactive process. No other public event does this, and people seem to see it as a breath of fresh air from all the normal ‘Death By Random Powerpoint’.

Some people have asked for more details of how the interactivity works. There’s an introduction to the ‘Mindshare’ process here. But here’s a more detailed description of the method:

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February 21, 2007

TelecomTV partner with Telco 2.0

We’re delighted to welcome TelecomTV as ‘Gold Partners’ for the Telco 2.0 event in March.

For those who don’t know them, Telecom TV is the world’s first online TV channel that provides video streaming, live Webcasting and interactive media programs to the global ICT sector. TelecomTV is viewed every day by 30,000 decision makers who get up-to-the-minute news, analysis, and interviews with industry thought leaders to make their strategic business decisions.

TelecomTV is the official online TV provider to the industry’s most important events, with leading associations including the GSMA, the ITU, the TeleManagement Forum, the IEC and IBC. The editorial team has recently returned from the 3GSM World Congress 2007, covering important announcements and interviewing influential people such as Ben Verwaayen, CEO, BT; Peter Erskine, CEO, Telefonica O2 and Kris Rinne, SVP, AT&T. You can watch all of this and more here.

You can register for TelecomTV FREE at and sign up to receive their daily mailers allowing you to keep abreast of the ever evolving and converging ICT industry!

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December 13, 2006

Second Life, Telco Pipes and Net Neutrality

A very useful piece here by James Enck from his talk at the Cambridge-MIT Symposium on Net Neutrality on Monday. This takes us back to the ‘Broadband Incentive Problem’ which we discussed at the October Telco 2.0 Industry Brainstorm with MIT representatives and described here.

We’ll be running an open debate on this topic (“Who pays for the Pipe?”) on the first day of the Telco 2.0 event in March in which we’re delighted to have Hossein Moiin, Group VP at T-Mobile International participating on one side. We’ll no doubt ask Malcolm Matson from OPLAN Foundation to make an alternative case. The aim is, with audience participation via our Mindshare process, to create some concrete industry proposals for solving the ‘incentive problem’.

James alludes to ‘Second Life’, a virtual world for adults (not an ‘adult’ virtual world, although I suppose there might be popular parts which become this) which, along with other bandwidth hungry services, will put increasing pressure on broadband business models.

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Telco 2.0 Strategy Report Out Now: Telco Strategy in the Cloud

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