08:30 Welcome, Introduction, Agenda, Warm up

09:00 Digital Knowledge Worker Needs and Trends

• Size and Scope of the Market
• Real VOIP usage patterns
• Knowledge Worker Needs

Bob Brace, CEO, Ambulant
Piotr Cofta, Chief Researcher, BT Mobility Research Centre
Grant Goodman, Principal Consultant, Orange Business Services

10:50 Key Issues/New Technologies

• Devices – current and future developments
• Security and Identity Management
• Selling & Delivering ICT differently

Paul Murdock, Vice President, Devices, Nokia
John Woodget, Telco Sector Marketing Director, Intel EMEA

13:40 Case Studies/New Ideas

• Voice/Web/Video collaboration tools for enabling the home to become the enterprise hub
• Device-independent access to productivity services and tools
• Practicalities of taking the office mobile

Barry Turner, Business Development Manager, Cisco
Paul Kilkelly, Director Webside Realisation, BT
Simon Partridge, Principle, Mobility Practice, BT Global Services

15:30 Sources of Value (where telcos should focus their efforts)

• Reconfiguring the Value Chain to create value in the business market
• Exploiting the unmet needs of digital knowledge workers

Dr. Dieter Lange, Professor of Telecoms Strategy, Ashcroft International Business School, Cambridge
Anish Kapoor, CEO, Yuuguu

17:00 Group Brainstorm: What are the priority issues the industry needs to address (within 1 year, 3 years)?